FOR YOUR PROTECTION ALL ORDERS ARE DELIVERED BY COURIER SERVICE & REQUIRE A SIGNATURE ON DELIVERY.
PLEASE ENSURE THERE WILL BE SOMEBODY AVAILABLE TO SIGN FOR YOUR PARCEL AT YOUR DELIVERY ADDRESS. ORDERS CAN BE DELIVERED TO YOUR HOME ADDRESS OR ALTERNATIVE ADDRESS SUCH AS YOUR WORK ADDRESS. JUST SPECIFY WHEN PLACING YOUR ORDER.
FREE Standard Delivery on UK orders over £50 (or £3 under £50) - Standard delivery usually takes around 3 days.
FREE Express (Next Day) Delivery on UK orders over £100 (or £5 under £100)
FREE Worldwide Delivery when you spend £250.
International delivery is priced from just £15 on orders under £250:
European Zone 1 delivery - £15
European Zone 3 delivery - £22
European Zone 4 delivery - £30
International 1 - £35
International 2 - £40
We aim to ship any order placed before 2pm on the same day, excluding weekends & applicable to the UK only. Next day delivery can not always be guaranteed. We currently do not offer a Saturday delivery service so Next Day delivery orders placed on a Friday will be delivered the following Monday.
International deliveries are estimated to arrive within 5 working days. Occasionally, delivery of your order may be delayed or postponed. Please contact us if your item has not been received after 5 working days.
International customers please note, you may be liable to pay import duties, custom charges and local taxes applicable to purchases. Unfortunately we cannot estimate the charge for you.
Non-delivery / Damages
If you have not received your order within 5 working days of dispatch you must contact us by e-mail to email@example.com to let us know. If we have not been informed of a non-delivery within this time we may be unable to verify matters with the shippers and offer a refund or replacement.
In the event of any possible delivery damage or dispute, please keep all packaging and paperwork received as this may be required to process any dispute with the courier company.
Collect In Store orders: We must see proof of billing address and a signature. We will contact you after your order to request the relevant details. Please bring proof of billing and photo ID when you collect your order.
You have 14 working days from when your item arrives to contact us for a refund/exchange. We must be notified of the return before sending it, please email firstname.lastname@example.org for authorisation.
After receiving your authorisation number from Intro, you have a further 14 working days to return your item(s) to us for a refund. After this time, we will only able to offer an exchange for any item(s).
Returned items must be unworn and, where applicable, returned with any packaging and all original tags still attached to the garment.
All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers use an insured delivery service. We can't cover the cost of postage for returns.
We will happily exchange any item providing the item is unused and still in it's original packaging. Unfortunately, we are unable to accept returns sent or requested after the 14 working days, unless the item is found to have a manufacturing defect/fault.