Shipping

 

Please note: For your protection, all orders are delivered by courier service & require a signature on delivery. 

Please ensure there will be somebody available to sign for your parcel at your delivery address. Orders can be delivered to your home address or alternative address such as your work address. Just specify when placing your order.

 

 

Delivery Options

 

Standard Delivery in the UK for orders below £150 - £4.50

Standard delivery usually takes 2-5 days via Royal Mail

Free Next-Day Delivery in the UK for orders over £150 (or £5.99 under £150) via Royal Mail

 

Free Worldwide Delivery when you spend £250

International delivery is priced from just £12 on orders under £250 via UPS.

 

 

We aim to ship any order placed before 2 PM on the same day, excluding weekends & applicable to the UK only.

 

Next-day delivery can not always be guaranteed. 

 

International deliveries are estimated to arrive within 5-7 working days. Occasionally, delivery of your order may be delayed or postponed due to customs clearance which is out of our control. Please contact us if your order has not been received after 7 working days and we can look into this for you.

For customers outside the UK, the prices shown do not include local VAT, customs duties, or import fees. All international orders are now shipped on a Delivered At Place (DAP) basis, meaning these charges will be assessed by your local customs authority upon arrival.
You will need to pay any applicable taxes or duties directly to the courier before your order can be delivered.

 

 

Non-delivery / Damages

 

If you have not received your order within 5-7 working days of dispatch you must contact us by email at sales@intro-clothing.com to let us know. If we have not been informed of a non-delivery within this time we may be unable to verify matters with the shippers and offer a refund or replacement.

 

In the event of any possible delivery damage or dispute, please keep all packaging and paperwork received as this may be required to process any dispute with the courier company. 

 

 

Collect In-Store Orders

 

We must see proof of billing address and a signature. We might contact you after your order to request the relevant details.

 

Please bring proof of billing and a photo ID when you collect your order.