To return any item for exchange, refund or credit please email us at firstname.lastname@example.org within 14 calendar days of receiving your order. Once we have received your email we will issue you with a returns authorisation number, which will need to be written on the outside of the package. (From 23.11.20 returns are being extended until 04.01.21 for orders purchased for Christmas)
After receiving your authorisation number from Intro, you have a further 14 calendar days to return your item(s) to us for an exchange, credit or refund. After this time, we will not be able to accept any returns.
PLEASE NOTE WE CANNOT PROCESS OR ACCEPT RETURNS WITHOUT AN AUTHORISATION NUMBER.
Returned items must be unworn and, where applicable, returned with any packaging and all original tags still attached to the garment.
Unfortunately we do not offer a free returns service and returns are the responsibility of the customer until received by Intro. We strongly advise customers use an insured delivery service. The cost of returning all items is the responsibility of the customer. In the event you wish to return an item sent that was not ordered, we will make arrangements regarding returns costs with you during the returns authorisation process.
Please note that for hygiene reasons we cannot accept any returns on underwear or socks.